Returns & Exchanges

At Code Black Coffee, we strive for perfection in every roast; however, due to the perishable nature of our beans, we can only offer returns or replacements for damaged goods or shipping errors. Please contact our support team within 7 days of delivery to resolve any issues with your order.

Return Process

• 1.
  Contact Support

  Email our roasting team with your order number and a brief explanation of the issue, including photos if the item arrived damaged.

• 2.
  Verification

  Our quality control team will review your request within 48 hours to ensure it meets our food safety and return eligibility criteria.

• 3.
  Return Shipping

  If a return is required for non-perishable equipment, we will provide a prepaid shipping label to send the item back in its original packaging.

• 4.
  Resolution

  Once approved, we will immediately process a replacement shipment of fresh coffee or issue a full refund to your original payment method.